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Since I can’t attend SB19's upcoming concerts, I’ve turned to collecting their PCs instead. It’s time-consuming to line up for concert-sponsored promos, unlike Watsons', where you can just shop online or through the app.

Anyway, I already had Ken and Pablo’s Style 1 PCs but was missing their Style 2, so I decided to order through GrabFood—along with 6 donuts. I’ve done this before, but this time I ordered from a different branch.

It took a while for the rider to deliver, but that was fine since it was drizzling. When I opened my order (which my eldest received), I was surprised to find no PCs included. No message or heads-up from the merchant, and I couldn’t contact them because the chat option was disabled.

I checked with the rider, and he said he could only deliver what was given to him. Aren’t they supposed to double-check if all items are included? He suggested I contact Grab Support. This was my first time experiencing something like this (or maybe I just forgot), but I submitted a report through the app. To my surprise, I received an immediate refund—no questions asked. Although I was a bit disappointed, since I’d need to order again to get those PCs, it was still a pleasant surprise.

A few minutes later, I got a message from a Dunkin' representative asking for my delivery address and the PC I’d ordered. I provided the details, and my A'tin 💙 was thrilled to find not only did they send the PCs I’d ordered, but they also included an extra PC of Stell and an Icy Choco.

After the unexpected rollercoaster of emotions, I ended up with 2 donuts, 2 coffees, 3 PCs, and an Icy Choco—all for free! Huge thanks to GrabFood and Dunkin' for resolving the issue so quickly and going above and beyond. This is definitely how you build customer loyalty!